Computer Desk and Monitor

How do you reduce incident resolution time? (MTTR)

A while back I spoke about what is MTTR and MTTD and why they matter in software delivery or at an organization. Today I’ll go in a bit more in depth and talk about how to reduce incident resolution time at your company. First, I’ll go into some general basics but this article assumes you already understand MTTR and are able to measure it. If you aren’t there yet, I can write another article or read my previous one to get an idea. Let’s get into it! How do you reduce MTTR? (mean time to resolution) Mean Time to Resolution